Attention

Attention US Orders:
We have 2 suggestions if you have just realized that your package is showing as delivered but not received:
① We suggest you check several other places around your address. In most cases, the mail carrier will leave the package at the perimeter of the delivery address. Maybe they don't have access to the front porch for some reason, or there are dogs in the house that they can't get to.
There are several places you can look for your package:
Front door, back door, inside your mailbox, in the common area of your apartment building where packages are stored, and in the surrounding neighborhood. In our experience, it is worthwhile to take the time to check some other less obvious places
② Other than that, contact USPS immediately and submit a Missing Mail Search Request on the official website - "help" - Submit a Missing Mail Search Request

Because the problem of USPS delivery is not a problem of our business, we will try our best to help our customers to solve the problem, and we hope that our customers can fully cooperate with us. Verify that we can resend the parcel if it is lost by USPS, but if the parcel is stolen because the parcel is delivered and not picked up in time, we will not be responsible for this, and we will submit the customer blacklist to the credit card bank if the payment is refused without any reason.

Delivery Process

Processing time typically takes between 1-2 business days. Orders placed on a weekend or holiday will be processed within 1-2 business days. Please note that all processing times may take longer due to a high volume of orders.

Shipping Time

During your checkout, you'll see an estimated delivery date. Please refer to the table below for various shipping times to international destinations.
As we are expanding, we are looking for a quicker way to get the items faster to you at a lower cost so watch the space!

Country	Standard Shipping Fee	Free Shipping	Disposal of items	Shipping Time (Natural Day)	Delivery Time (Natural Day)
United Kingdom	$5	Order Over $139	3-4 Days	5-8 Days	8-11 Days
United States	$5	Order Over $139	3-4 Days	5-8 Days	8-12 Days
Canada	$5	Order Over $139	3-4 Days	6-8 Days	9-12 Days
Australia	$5	Order Over $139	3-4 Days	6-12 Days	9-12 Days
Singapore	$5	Order Over $139	3-4 Days	4-6 Days	7-10 Days
Europe	$5	Order Over $139	3-4 Days	6-8 Days	8-12 Days

Order Status

Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check your order status. You can also go to your account page to check your order status.

Shipping Charges

Due to the epidemic, logistics cost has increased. In order to ensure a good shopping experience for users, customers only need to pay $5 for the postage to enjoy the shopping. Free standard shipping on orders over $139

About Tax

In seldom cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Can I change or cancel my order?

You can change or cancel your order within 12 hours of placing your order. 
Please send us your cancellation or change request within 12 hours of ordering.
Once your order has been sent out, your order cannot be changed or canceled; please double-check before placing your order. 

Note:

• The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It can take longer than expected due to an invalid address, customs clearance procedures, or other causes.
• We currently do not ship to every country across the world. If you can't select your country above, kindly Contact Us and we'll do our best to get you a pair.

Email: mugrs-official@outlook.com